Satisfaction Guaranteed.
We are dedicated to delivering outstanding customer service and ensuring customer satisfaction. We know it is unheard of for custom made personalized products to allow any exchanges or replacements. However, your keepsake is forever & we want to ensure you love it! We offer free replacement prints for any errors or defects, and free one-time exchanges for any reason.
No-Fault Correction Policy
We are committed to customizing your print correctly with the best quality, and we guarantee your print will be accurate and free from defects with our no-fault correction policy. We know mistakes can happen, but you can trust that any errors, regardless of origin (whether it was our error or yours), will be corrected at no charge, with all shipping fees waived!
Exchanges
If by chance you're not completely satisfied, we offer a one-time exchange for another print design of the same size. Check out the exchange details below.
If you are not satisfied with your keepsake, reach out. We'll do our best to address your concerns.
FAQ
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I messed up and typed in the wrong date of birth, now my keepsake is wrong. What can I do?
No worries! With our no-fault correction policy we will correct the error and send a brand new replacement print completely free of charge!
To initiate a replacement request please see 'Exchanges & Returns below.
My keepsake was damaged in shipping. What do I do?
In the rare event you receive a damaged item, we will make it right. To initiate a return request please see 'Exchanges & Returns below.
I purchased a girls keepsake, but the baby turned out to be a boy! Can I change my design?
Yes! We offer one-time exchanges for any reason. To initiate an exchange request please see 'Exchanges & Returns below.
What is your full Return & Exchange Policy?
Please see our full policy details here:
