FAQ

About Day You Were Born Keepsakes

What are Day You Were Born Prints?

Celebrate birth and life with our personalized keepsake art prints, featuring all your birth details, the meaning of your name, and fun facts from the year you were born, allowing you capture the moment you came into the world.

Our art prints are museum quality, crafted with the finest inks and archival-quality paper, designed to be displayed now and tucked away to cherish forever. They make a perfect gift to commemorate life's most joyful moments, from birth to life.

The Superbowl, NBA Final, Stanley Cup, or World Series hasn't happened yet. How do you work that out?

No worries, we got you covered! If one of the sporting events has not occurred yet, we will provide you with a print featuring last year's winners. After the final event of the year (usually October of the same year), please contact us and we will send you a complimentary replacement print with the updated winners, and all shipping and handling is on us! No need to hassle with return or exchanges, you can keep the original print!

Where do the average prices come from?

Our database employs quantified data averages and median prices in the U.S., averaging numbers across the country.

I want a specific book, movie, show, or song on my keepsake. Can I do that?

Yes! For a truly bespoke keepsake, we offer 'Custom Substitution' option on the product page. Simply check mark the 'Custom Substitution' option box on the product page and input the item(s) you would like to substitute, and what you would like it in its place.

We are happy to substitute any items, but we cannot add or remove factoids or categories. If you would like to add or remove items, please contact us for a custom project.

Please note, due to the custom nature of substitutions, this option will incur a one-time fee of $4.99. This one-time fee covers any and all substitutions. You will never be charged more than the single $4.99 fee, no matter how many substitutions you make.

How do you determine the most popular movie, show, song, or book?

Most popular categories are highly subjective, therefore our collective database considers various factors like highest grossing, most viewed, top rated, and chart-topping to determine popular categories. If content is unsuitable for children, we prioritize the next popular choice. As a standard, we do not include horror or inappropriate titles for a children's art print.

Note: To make our prints even more personal and memorable, we welcome our clients to customize your prints with your favorite picks from the entertainment and most popular categories. Explore further in the 'Custom Substitutions' FAQ section below.

How do you determine the most famous actor, actress, and athlete?

Most popular categories are subjective, so our information database considers factors such as earnings, number of roles in films and shows, and audience appeal. The athlete category looks at earnings, prize winnings, and global popularity.

Note: To make our prints even more personal and memorable, we welcome our clients to customize your prints with your favorite picks from the entertainment and most popular categories. Explore further in the 'Custom Substitutions' FAQ section below.

The baby hasn't been born yet, how do I order a print for a baby shower?

Our exclusive 'Pre-Birth Keepsake' option allows for gifting keepsakes before the birth. Order now and enjoy one before baby arrives, and receive a final keepsake with all the baby details after birth. You will receive 2 keepsakes for the price of 1 (with a nominal shipping and handling fee) by taking advantage of 'Pre-Birth' option. You don't need any birth details at all, just provide what information you have and we'll take care of the rest! Find out more in the Pre-Birth FAQ section below.

Where does your name meaning come from? Can I submit my own?

Names can have multiple meanings and origins. Our databases combine resources to generate the most common name meaning. To verify the meaning in advance, email hello@shopsweetheartprints.com.

You can also provide your own name meaning. Select the 'Custom Substitutions' option on the product page and input your desired name meaning.

I don't want a certain book, movie, show or song on my keepsake. Can I make sure it won't be on my keepsake?

Yes, please reach out to us with your specific query, and we will confirm if this item is part of your keepsake.

If you would like a specific factoid substituted for another, please see the 'Custom Substitution' section below for additional information.

Will my keepsake be the exact same color as shown online?

Due to different monitors, screens, and lighting, colors may vary based on screen settings and lighting conditions. Contact us for a color sample for an exact match.

I don't have all the birth information, do I need all info to order a keepsake?

Yes! All we need for your keepsake is the name and birth date (unless you choose the 'PreBorn' keepsake option, in which a name is not required). Please contact us for a custom project and we can add or remove entire categories, and fill in any gaps.

I don't have all the birth information in front of me, do I have to wait to order?

You can go ahead and order now! The only information we need to create your keepsake is the name and birth date (which is not necessary for the 'PreBorn' Keepsake option). Any additional information you need to gather can be emailed to us after checkout. We will hold your order for up to 30 days awaiting information.

I want to order a girls design for my son, is that ok?

Absolutely! You can select any print you prefer for your order. Customers are able to order prints from different gender categories.

PreBorn Keepsake Option

What is the PreBorn Keepsake Option?

Perfect for baby showers & baby delivery presents, our 'PreBorn' option allows you to order one keepsake now and enjoy before the baby arrives, and receive a final keepsake with all the baby details after birth. You will receive 2 keepsakes for the price of 1 (with a nominal shipping and handling fee) by taking advantage of 'PreBorn' option. You don't need any birth details at all, just provide what information you have and we'll take care of the rest!

Checkout our 'PreBorn'option details here:

PreBorn Keepsake Option

I need my keepsake for an upcoming baby shower. How can I do this?

We've got you covered! We created a 'PreBorn' option for baby showers & baby delivery presents, that doesn't require any baby details.

With the 'PreBorn' program option you can order now and enjoy one keepsake before the baby arrives, and receive a final keepsake with all the baby details after birth. You will receive 2 keepsakes for the price of 1. For details please see our 'PreBorn' program details below.

PreBorn Keepsake Program

Custom Substitutions

Custom Substitution General Information

For a truly bespoke keepsake, enhance your keepsake with our 'Custom Substitution' feature, allowing you to customize the factoid content with memorable details. Simply check mark the 'Custom Substitution' option box on the product page and input the item(s) you would like to substitute, and what you would like it in its place.

We are happy to substitute any items, but we cannot add or remove factoids or categories. If you would like to add or remove items, please contact us for a custom project.

Please note, due to the custom nature of substitutions, this option will incur a one-time fee of $4.99. This one-time fee covers any and all substitutions and you will never be charged more than the single $4.99 fee, no matter how many substitutions you make.

Can I substitute more than 1 item?

We can do that! Feel free to sub out as many items as you would like. You will never be charged more than the single $4.99 fee, no matter how many substitutions you make.

Can I remove an entire category?

Although this would not be included in the Substitutions & Customization program, we can make any and all changes you would like through a custom project. Please contact us at: hello@shopsweetheartprints.comfor details!

Can I add a category that is not there?

Although this would not be included in the Substitutions & Customization program, we can make any and all changes you would like through a custom project. Please contact us at: hello@shopsweetheartprints.com for details!

I want a boys print but I like the name font better on the girls print. Can I have that font instead?

Yes! As our prints are made-to-order we are happy to accommodate first name font changes between girls and boys prints, free of charge! Please specify your request in the 'additional information' field on the keepsake recipient details, or in the special instructions field during checkout. Font changes between girls and boys prints will not incur any additional charges.

If you would like a font that is not displayed on our current print selections, please contact us and we will do our best to accommodate your request.

Unfortunately, we cannot change the font on the body of the keepsake. If this is something you would like changed, please contact us for a custom project.

Orders & Processing

Do you offer digital format so I can print myself?

To ensure top-tier quality, we craft, print, and ship on-site. Digital formats are not part of our offerings right now.

How are Day You Were Born keepsakes packaged?

We carefully package each print to prevent damage during transport. Each print is tastefully packaged, placed in a protective sheath, inside a rigid envelope with heavy bend resistant backing.

Framed prints are carefully packaged in cardboard boxes with appropriate padding to prevent damage during shipment.

Do you use print on demand or drop shipping?

We do not. All orders are crafted, printed, processed, and shipped in-house for quality assurance.

I'm in a hurry! Can you ship my print faster?

We have expedited shipping options available at checkout. Please see our shipping page under quick help links for processing & shipping details.

If you need your keepsake sooner, contact us. We may be able to accommodate rush orders for an additional charge.

Shipping

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Shipping

Exchanges & Returns

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